Refund and Returns Policy

Last Updated: August 3, 2026

Return & Refund Policy

At ROVEXEM LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused.
The product must be in its original packaging.
The item must be in resalable condition.
Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Opened pet food
Treats
Supplements
Grooming products that have been opened
Personalized or custom-made items
Gift cards
Clearance or final sale items

Damaged or Incorrect Items

If you receive:

A damaged item
A defective product
The wrong product

Please contact us within 48 hours of delivery with your order number and clear photographs of the item and packaging.

We will arrange a replacement or refund as appropriate.

Refund Process

Once your returned item is received and inspected:

We will notify you of the approval status.
Approved refunds will be processed to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Return Shipping

If the return is due to:

Customer preference
Ordering the wrong item
Change of mind

The customer is responsible for return shipping costs.

If the return is due to:

Incorrect shipment
Damaged product
Defective item

We will cover the return shipping costs.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you require an exchange, please contact our customer support team.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure after delivery.

Lost or Delayed Shipments

If your shipment appears lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.